Woman wearing a mask to protect against COVID-19

COVID-19 Safety Guidelines

What to expect when you visit us.

  • Face masks are required for employees and customers.
    • For security reasons, we may request valid identification and you may be asked to remove your mask/hat/sunglasses in view of the camera.

  • A greeter will be present.
    • You may be required to answer health screening questions and have your temperature taken.
    • We reserve the right to Refuse Service if you exhibit symptoms of COVID-19, or do not feel well. If you live with a sick family member, we ask you NOT to visit us in person and – instead – conduct your banking using self-service options.

  • Only customers requiring service will be allowed to enter our lobbies.

  • For your safety, the number of customers allowed in the bank at once has been pre-determined by branch location.

  • You may be asked to wait in your vehicle for entry into the lobby.
    • Upon completion of your transaction, please exit the branch to allow other customers to enter the building.

  • Customers must maintain social distancing procedures at all times, remaining a minimum of 6′ away from the nearest person.

  • Barriers have been installed at each teller station and at customer service desks.

  • All branches are following CDC guidelines on disinfecting/cleaning.

  • Special needs/high-risk individuals should contact their local branch to schedule an appointment for in-bank transactions.

  • Restrooms are NOT available for public use.